Pool Service FAQs

The amount of time required to run your system depends on the time of year and the conditions around your pool area. As a standard, in the Spring and Summer months, we recommend an 8 to 10 hour run time per day. In the Fall and Winter, we recommend a 4 to 6 hour run time per day.

Every pool system has different pressure restrictions depending upon the type of equipment and features that were built with your pool. New pool owners will be given the normal pressure for their system with their start-up instructions.

The filter should be backwashed every 4 to 6 weeks or when the pressure increases 8 to 10 lbs. over normal clean filter pressure. The filter should also be completely disassembled, inspected, and cleaned every six months to ensure proper filtration. With our Weekly Maintenance Service, we will backwash your filter as described above. Filter cleaning can be done at an extra charge through our Customer Care Program.

Most swimming pools include a freeze protection mechanism that activates when the temperature reaches near freezing of 32°F. Your freeze guard keeps your pool running to help prevent damage to your pool and/or equipment. If the freeze guard does not activate and/or you lose power, then please see the FAQ on Power Outage in Freezing Weather.

Most swimming pools include a freeze protection mechanism that activates when the temperature reaches near freezing of 32°F. Unfortunately, the freeze protection will not activate during power outages or extremely cold temperatures. When this occurs, it is critical the pool equipment gets Winterized. These steps should be followed to help prevent any damage to your pool and/or equipment:

Prepare for Winter to Protect Your Pool and Spa From Freeze Damage! See Our Guide! VIEW PDF Or watch our video below on how to winterize your pool equipment to ensure your pool is ready for the winter season.

You can expect some water loss due to evaporation and splash out during swimming. The evaporation rate varies by season, the area in which you live, and the amount of time you run your water features. You will experience a greater loss of water through evaporation, the greater the difference between warm air temperatures and cooler water temperatures. If suspect your pool is losing an above-average amount of water in your pool, check all plumbing and equipment for leaks, inspect backwash line for the water bypassing valve, and inspect the interior of the pool for cracks. Please contact our service department to schedule a service call for visual leaks at equipment or contact the structural warranty department for non-visual leaks to discuss possible scenarios.

Water chemistry is the most important part of any pool’s maintenance routine. Pool water that is not balanced correctly will not only damage the pool equipment but will also ruin the interior finish of the pool. We recommend testing and balancing the water chemistry on a weekly basis. With our Weekly Maintenance Service, we will not only clean your pool but also test and balance your water chemistry.

• Test water chemistry at least once a week
• Always follow manufacturer’s directions for use of chemicals.
• Never mix chemicals.